Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

potential delays may occur due to unavailability of product, high volume of orders or shipping service problems that are outside of our control.

Domestic Shipping Rates and Estimates

Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping is offered for orders over $100.  (Online Purchases Only)

 

Local delivery

Free local delivery is available for orders over $100 within St. Catharines. For orders under $100, we charge $10+HST for local delivery. (Online Purchases Only)

Deliveries are made from 9am-9pm on Mon-Fri. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

In-store / Curbside pickup

You can skip the shipping fees with free local pickup at our store location in the pen centre. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10am-6pm on Mon-Sat. Please have your order confirmation email with you when you come.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@optiquesc.com with your name and order number, and we will look into it for you.